AFTER-SALES
START-UP AND ASSISTANCE INTERVENTIONS
Hyterm offers technical assistance services both remotely and on-site at the customer's premises or installation location. Hyterm personnel will handle the configuration and verification of the correct operation of the installed products.
ASSISTANCE CONTRACTS
Hyterm assistance contracts are extremely flexible to meet evolving customer needs. Hyterm offers telephone assistance, email, Skype, or directly at the customer's premises for quick problem analysis thanks to a technical staff capable of providing 360° support on our products.
For customers who also subscribe to the remote control service, immediate diagnostics and problem solving will be possible without the need for on-site intervention, minimizing machine downtime.